Customer Engagement

 

Summary Descriptions of Many of the Engagements Are Below

Virtual Dental Care (VDC) and Dental.com
VDC’s Teledentix software and Dental.com portal is revolutionizing patient dental care. VDC’s primary customer is the Dental Payer Community and their network of 300+ dentists nationwide is available 24 x 7 to 60+ million dental members for dental emergencies. In addition, their proprietary AI based SmartScan dental wellness assessment tool is available at no cost to their client’s members on Dental.com providing members information about the status of their oral health based on guided smartphone photos they have taken. Lastly, Dental.com is changing the dental treatment plan landscape for members by offering the industry’s first fully digital Second Opinion capabilities.

BDSC ongoing roles include Senior Advisor for Dental Payer development, and the creation and execution of overall corporate growth strategies. In addition, ongoing responsibilities include raising capital for their Series A launch and promoting a greater understanding of the benefits & value proposition of virtual care on various social networks.

SKYGEN
SKYGEN offers an industry leading Claims Administration Enterprise System and currently administers benefits for almost 60 Million Dental and Vision, Commercial and Government members on the Platform.  SKYGEN all offers customers various stakeholder portals - Client, Member, and Provider.  In addition, the Dental Hub is , transforming the dental industry  -  it is a platform built to connect all dental stakeholders in one place to solve problems and change how dental business gets done.  

BDSC continues to focus on New Business Development, connecting SKYGEN with some of the largest Commercial and Government Dental Payers in the country.

Z Dental
Z Dental distributes a full line of high quality / low cost dental products to both Dental Payer's Members and the Provider Community.  Z Dental is able substantial discounts versus the big brand names due to the fact that they incur no expensive advertising or marketing costs, are not paying for retail shelf space, nor have any Stockholders that they are so focused making gains for and paying dividends to.  All of these savings are put back into the price of the products, so the Members of their Clients have affordable options to maintain their oral health at home for the 363 days they do not visit a dentist.

BDSC's focus remains on engaging with Payers to adopt strategies that focus on and improve members oral health at home, resulting in both improved oral and overall health.

Mutual of Omaha
MoO was experiencing extensive growth and forecasts the trend line will continue for the next several years. BDSC was retained to evaluate:

1.  Whether the Claims Unit is properly structured currently to accommodate such growth?

2.  What improvements can be made to the current processes and procedures to improve both the overall operations as well as the customer experience?

3.  What Cost Savings opportunities exist where funds can be repurposed to improve products, benefits, & /or services?

BDSC completed the engagement in 100 days and provided recommendations in the areas of Efficiency, Quality, Customer Experience and Satisfaction, Administrative Cost Reduction, and Claims Utilization Costs.

University of Pittsburgh Medical Center Health Plan
UPMC believed that the inclusion and scope of dental benefits in their Medicare Advantage plan is a key decision factor for potential new members as well as for existing members when renewing their coverage. As such, UPMC continues to look to attract healthy members and/or members whereby improved dental care can lead to improvements in overall health and related health care costs, all while achieving profitable growth.UPMC retained BDSC to accomplish the following:

1. Complete a competitive analysis on the organization’s Dental Medicare Advantage (“MC”) Plans, as well as their Special Needs Plans (“SNP”); and

2. Deliver recommendations, that if implemented, would make UPMC’s benefit plans more attractive and competitive in the marketplace and result in achieving their desired growth and profitability goals.

Due to the tight CMS timelines for filing plan changes for the new year, the analysis needed to be completed in a maximum of 90 days, which BDSC met! Eight (8) MA competitors were analyzed and recommendations were made on various on several product benefit features, improvements on access to care, marketing strategies, and cost management.

DentiScope
DentiScope has created a smartphone attachment device that enables individuals to take quality intraoral images of their entire mouth, individual teeth, and periodontal tissue (gums).  They are an early stage company and have retained BDSC to assist in raising funds during their Seed Round.